How do we help more patients, more efficiently, but with the same amount of space and hospital administrative staff? This is not a simple question to answer, but one implementation that helps is medical kiosks.

More and more hospitals are using kiosks to solve overcrowding in wait rooms. Overcrowding is a problem for multiple reasons. In most cases, patients are forced to wait with other sick patients increasing the possibility of viral and bacterial transmission. Additionally, patients are expected to wait for longer than they previously had due to limited administrative staff checking patients in. Kiosks can help solve these issues. Here is how it works:

Self-Check In

Kiosks can be used for a self-check-in. Patients would input their personal and insurance information as well as medical history. This would allow the patient to check in without ever having to visit the check-in desk. This process frees up hospital staff to check in patients that come in via ambulance or are otherwise unable to check themselves in.   

Virtual Queueing

Kiosks can provide a number to the patient after check-in. If integrated with a virtual queueing system, the patient can choose to wait in their vehicle and receive a text message when it is their turn for care. This reduces the interaction between patients, increases comfort, and decongests the waiting area.

Insurance Verification

Instead of a hospital staff manually looking up deductible information, this creates an efficient system where the patient can pay the deductible directly at the kiosk. For those patients that need payment plans set up, they can still talk to the administrative staff, but the process will be streamlined with the staff already having the necessary information before talking to the patient.

Multi-lingual support

The kiosk can be programmed to use a wide variety of languages. This increases the hospital’s ability to properly care for those who don’t speak the most common languages by reducing the initial language barrier. If a patient can explain the reason for visiting the hospital in their native language, it reduces confusion for both the patient and the hospital staff.

By effectively implementing kiosks, hospitals can improve the speed of a patient’s care while reducing risks and challenges associated with overcrowding waiting rooms. omniQ offers a full line of self-service kiosks that can be completely customized and designed for the needs of the hospital or clinic. Contact us for a quote or to request a demo today info@omniq.com.